1. Get your old account credentials
1. Go to: https://oldweb.mail.io/credentials
2. Log in with your existing username and password (the ones you used on the old Mailio).
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2. Repeat for all your old Mailio accounts (if you have more than one)
If you had multiple accounts on the old Mailio:
1. After you log in and see the credentials, log out.
• Important: click only “Log out”.
• Do not click anything like “Clean Everything” or “Not my computer”.
2. Log back in with the next account you want to transfer.
3. Repeat this until you’ve done this for all of your old Mailio accounts.
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3. Open the migration page on the new Mailio
1. Go to: https://mail.io/migrate
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4. Import your accounts from old Mailio
1. On the migration page, click: “Import from Old Mailio”.
2. You should now see a list of your Mailio email addresses and, where needed, a short explanation why some accounts can’t be transferred automatically.
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5. Complete setup for each account
For each Mailio email/account that needs action:
1. Go to: https://mail.io/login
2. Click each account one by one and follow the instructions on the screen.
3. During this process you will:
• Download a PDF (with your recovery information).
• Get a key/smartkey.
4. Very important:
• Save the PDF somewhere safe (for example, your computer and a backup).
• Store the key in a secure place (for example, Dropbox, a password manager, or another secure vault).
Just follow the on-screen instructions carefully for each account.
6. Repeat for multiple accounts on the new Mailio
If you have multiple Mailio accounts on the new platform:
1. After you finish with one account, log out from https://mail.io.
2. Go back to https://mail.io/login.
3. Log in with the next account and repeat the same process.
